Terms of Service

tripgot is a hotel search and offers users information about different types of accommodation (such as hotels, holiday homes, etc.), travel areas and services associated with travel.

1. Scope of Service

1.1. These terms and conditions are subject to occasional changes and apply to all our services that are directly or indirectly provided (i.e. via third parties) via the internet, on mobile devices, by email or by telephone.

1.2. By using our website, you confirm that you have read, understood and agree to these terms and conditions, as well as the privacy policy, including the use of cookies.

2. Services and Contract

2.1. On the tripgot website, you have the ability to compare third party services via the tripgot system.

2.2. In addition, for some hotels, users have the possibility of booking the selected hotel through a direct connection to the hotel booking sites (third parties) (‘tripgot Express Booking’).

As a result, the booking will be made directly on the hotel booking site and not on the tripgot sites. In such cases, tripgot is not the travel operator or the contractual party for the user, but only an agent providing the technical connection to the hotel booking site of a third party.

By making a booking on the website of the third party, users agree to be bound by the terms and conditions of that booking site. These terms and conditions can be viewed on the website of the third party.

Once a booking is made on the website of a third party, a contract is concluded between the booking site and the user, and therefore no contract is concluded between the user and tripgot.

tripgot is no contractual party to the hotel booking and all and any claims of the user under the hotel reservation are to be asserted against the third party (the booking site) and not against tripgot.

2.3. This agreement is not affected by any other agreements between the hotel and users.

3. tripgot Community and Member Area

3.1. Users have the option of joining the tripgot Community (hereafter “Community”) and/ or creating a member account within the tripgot Member Area. Users who register for the Community can publish self-generated content, as well as actively participate in the platform’s development via the administrative functions. Unregistered users may read the content on tripgot for free.

3.2. Using the tripgot Member Area users have the option to administer and store their searches. In order to create the account users are being asked to provide personal information. Despite from the Users name, no personal information is made visible. For further information please check our privacy policy. By deleting the account any and all of the User’s data will be permanently removed.

3.3. A user cannot register multiple times. The user is responsible for the accuracy and completeness of their personal information.

3.4. The user is responsible for the confidentiality of their user account information, in particular their password. They are also responsible for the use of their account with regard to tripgot and third parties. The user should not divulge this data to the use by third parties.

3.5. In the event of unauthorised use of the tripgot services using the wrong username and password, the registered user must notify tripgot immediately.

4. Privacy, Email Advertisements

4.1. The protection of personal data provided by the user is of the highest priority for tripgot. As such, tripgot makes every effort to ensure compliance with data protection. For more information, please read our privacy policy.

4.2. tripgot collects, processes and uses your personal data (hereafter “data”) only if we have obtained your consent or a statutory provision allows for the collection, processing or use of your data.

4.3. tripgot will only raise, process and use data necessary for the provision of the services rendered by tripgot, for the use and operation of the websites / apps and the services offered. For the use of the ‘tripgot Express Booking’ facility, the user expressly agrees to the processing of his/her credit card data by tripgot GmbH, which may relay these to the hotel booking sites for completing the hotel reservation.

4.4. If the user has agreed to receive information about tripgot during registration for the Community or at another time using tripgot’s services, the user will receive periodic product information. The consent may be revoked at any time by written communication or by email. The consent to receive emails follows after the confirmation email from tripgot is sent. By clicking on the link in the email, you will be registered to receive newsletters.

5. User Obligations

5.1. The user is responsible for the acquisition of rights to the content (text, photos, reviews, links, etc.) they upload to tripgot. They ensure that they have all the rights in respect to the content they publish on the tripgot platform and thereby do not violate the rights of any third parties.

5.2. The user guarantees not to use the tripgot services to create content that:

  • is advertising disguised as reviews,
  • does not have specific content for a reviewed item,
  • is not objective or intentionally untrue,
  • immoral, pornographic or in any other way offensive,
  • infringes upon the rights of third parties, in particular copyright,
  • violates applicable laws in any way or constitutes a criminal offense,
  • contains viruses or other computer programmes that may damage software or hardware or that may affect the use of computers,
  • is a survey or chain letter,
  • is aimed at collecting or using personal data from other users, especially for commercial purposes.

5.3. The user guarantees not to use programmes or functions to generate automated page impressions or content on tripgot.

5.4. If there is a breach in the terms and conditions, tripgot reserves the right to remove content without declaration of reason, to withhold payments earned in the tripgot Community and to permanently ban members from tripgot. The right to prosecution of criminal acts remains unaffected.

6. Termination

6.1. tripgot reserves the right to terminate a user’s access and to delete their registration within a period of one week after receipt of relevant information via email about improper use of the website. The user may also terminate their own access and registration within the same period.

The right to immediate termination for good cause remains unaffected.

7. Liability

7.1. tripgot is not liable for the accuracy, quality, completeness, reliability or credibility of content provided by users and/or booking sites. In particular, there is no advice or information from tripgot regarding the selection of accommodations.

7.2. All agreements that arise through this service are between the tripgot user and the respective external contracting booking site. In particular, tripgot does not act as organiser or travel agency at any time. The terms and conditions of the respective organiser or travel agency apply exclusively, especially regarding the right to cancel and to withdraw. The contact for the processing of bookings and payments, as well as questions about the contract, is the respective contracting booking site. tripgot remains uninvolved in such contractual arrangements, agreements and claims between the tripgot user and the respective external contracting booking site.

7.3. tripgot does not verify the accuracy of content uploaded by booking sites or the members of the Community. This content is provided by booking sites/Community for publication on our website with reference to the respective hotel. tripgot has no influence on this information (in particular images, comments, reviews, etc.). The publication of user-generated content and reports on tripgot does not reflect the opinion of tripgot, in particular, tripgot does not claim this content as its own.

7.4. In particular, hyper links, advertising banners, information about accommodations, travel destinations or providers and the like are provided by booking sites and Community members and do not represent recommendations or information from tripgot. For technical reasons, no updating of the prices we receive from booking sites are done in real time. Therefore it is possible that the price that appears on the booking site does not correspond to the price specified on the tripgot sites. tripgot does not guarantee the accuracy of information, in particular prices and availability.

7.5. tripgot is not liable for technical malfunctions for which the cause is not within tripgot’s sphere of responsibility or for damages caused by force majeure. tripgot does not guarantee uninterrupted availability of data and may perform technical maintenance during a freely chosen time period.

8. Changes to the Terms and Conditions

The current terms and conditions when using tripgot apply. Registered users receive notifications about changes by email. Users may download and print the current terms and conditions on their own computer system.

Privacy

tripgot continually strives to comply with all data protection requirements. For all data processing activities (such as collection, processing and transmission), we proceed according to legal provisions. The following information should give you an overview of the type of data that tripgot GmbH, as owner of the website, collects, saves and processes when you use our websites and our apps and how this protection of your personal rights and privacy is guaranteed. Personal data is collected, processed and used by tripgot GmbH exclusively in accordance with this privacy policy. Should you require further information or have questions about privacy, you should contact customer support.

General Information about Privacy and Purpose of Storage

We collect data so that we can continually improve the deals and services that we offer you.

What data is collected?

  • Contact

You can send us general inquiries on the page “Contact Us”. To process this data, we collect your contact details (name and email address). This data, as well as any correspondence that is exchanged, will be saved and used by us to improve the services tripgot offers you.

  • Internet Connection Information

When you visit a page from tripgot GmbH, we may collect your IP address, the date and time of your visit, the retrieved data and the version of your browser, as well as any information that is submitted by default. Identifying a single person using the collected data is not possible. We use this data to prevent errors as well as to improve our services.

  • Community

If you decide to actively participate in the tripgot Community, such as uploading photos or creating texts such as reviews and descriptions, you decide what personal data is visible for all platform users and for tripgot GmbH. Data that is visible at all times are username, age and residence. You can change these settings at any time. tripgot does not publish any personal data unless you have specifically given us consent to do so.

Should you participate in the tripgot Content Community, your bank details are required for paying out the miles you earned if you select a direct transfer for your payment type. If you do not select a direct transfer, you can use the services from PayPal or Skrill. We require this information in order to disburse the miles you have earned and traded for cash starting at 10.00€ at your request. The tripgot user account and the information held therein are password-protected so that only the user has access to this personal information. The user can edit this member profile at any time. We strongly recommend that you do not give your password to any third parties. tripgot will never ask you for your password in unexpected or unsolicited emails. Remember to log out of your tripgot member account and close your browser window after you end your session. This ensures that no one else can access your personal information and your correspondence if you share a computer with multiple people or you use a computer in public areas like internet cafes or university computing centers.

  • Email Advertisements

If you have agreed to receive our newsletter, your email address will be saved and used for personal email advertisements until you unsubscribe from the newsletter. Your consent is given through the confirmation email sent by tripgot. Your registration for receiving the newsletter is complete when you confirm your subscription via the link in the email. You may unsubscribe at any time by sending an email without incurring costs other than the transmission costs at the basic rates of your internet provider.

  • App

By using our app, we may collect information about what mobile device you use to visit the site. We receive this information through your mobile device’s UDID (unique device identifier). This is a code that is unique and only attributable to your device. Likewise, we collect information such as your IP address, your operating system and the browser you are using and how you use your apps.

If you allow GPS positioning on your mobile device, your GPS data can be used to determine your exact location and to show you nearby hotels. You can prevent access to your GPS data by selecting the appropriate settings on your mobile device.

In the event that the app crashes, you can send the respective error report by which we constantly try to improve the usage of the app. The type of mobile device you use, your UDID, the time of the error, the used feature and the status of the app in case of failure will be transmitted via such reports. It is also possible that your personal settings will be transmitted to us, though you can change this in your mobile device’s settings at any time.

Data Transfer

In the following cases, your data may be passed on to the relevant authorities/courts:

  • In some cases, disclosure to national and international authorities and/or courts due to prior administrative or judicial order is required by law. In these cases, the transfer is made in compliance with the legal requirements and only if the disclosure is necessary.
  • Insofar this is necessary to prevent illegal or suspected illegal activities, to protect the rights, property or safety of tripgot GmbH, the website or the website’s users and to protect in a legally permissible manner.
  • In connection with a corporate transaction, such as the sale of a branch or division, a merger, consolidations or a sale of assets, or, in the unlikely event of insolvency, we may transfer your data to the responsible authorities, the appointed insolvency administrator and/or the potential transaction partners.

There is no further transfer to third parties.

Cookies

So-called cookies are used on the tripgot homepage. Cookies are text files that are saved on the user’s computer when visiting an internet site.

We use so-called session cookies, which, depending on what settings you have in your browser, will be deleted when you close your browser.

Additionally, we also use cookies that are used beyond the session (“trans-session cookies”). In particular, these cookies are used to make our services user-friendly, more effective and more secure. Thanks to these files it is possible for you to see specific information tailored to your interests on the site. Thus the sole purpose is to offer our services to suit users’ needs and to create a comfortable surfing experience.

You may refuse the use of cookies by blocking their installation on your browser. How to block cookies is dependent on which browser you use.

Social Media

  • Facebook

On our website we have a link to the company Facebook Inc., 1601 S. California Ave., Palo Alto, CA 94304, USA (“Facebook”) via a link (the “Like” button). By clicking on this button, a connection is automatically created through your browser to the Facebook servers and the company Facebook receives the relevant information.If you are logged in to Facebook while visiting our site or have saved cookies from Facebook in your browser during a visit to our site, Facebook can recognize your visit to our site and possibly show your activities on your Facebook profile. You can prevent this from happening by logging out of Facebook before you visit our site and by deleting the Facebook cookies in your browser. For more information about the use of other websites in connection to Facebook, see the terms and conditions and privacy policy from Facebook.

  • Google

On our website we have a link to the company Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”) to Google+. By clicking on this button, a connection is automatically created through your browser to the Google servers and the company Google receives the relevant information.If you are logged in to Google+ while visiting our site or have saved cookies from Google in your browser during a visit to our site, Google can recognize your visit to our site and possibly show your activities on your Google+ profile. You can prevent this from happening by logging out of Google+ before you visit our site and by deleting the Google cookies in your browser. For more information about the use of other websites in connection to Google and Google+, see the terms and conditions and privacy policy from Google and Google+.

Even if you do not have a user account on a social network (e.g. Facebook), are not logged in to the provider of the plug-in or have not clicked on the plug-in, it is still possible that the social network saves information like your IP address and other data such as a website’s URL that you have visited.